You may return most new, unopened items within 10 days of delivery for a full refund subject to certain conditions. Return shipping costs are paid by you, the buyer, unless the return is a result of our error (you received an incorrect or defective item, etc.). Please note we do not refund shipping costs on the original order shipment to you. Multiple unit orders (more than one) of the exact same item can be returned subject to the following conditions: 100% refund for the first item, and a 30% restock charge for the remaining same items. For example, an order of 5 bottles of IDENTICAL products returned to us will be refunded 100% for the first bottle and 70% for the remaining UNOPENED four bottles.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.